Looking for a job in customer service can be a daunting task, especially in Kenya where the job market is highly competitive. However, with the right information and guidance, you can find the perfect customer service job that meets your career goals and aspirations. In this article, we will provide you with a comprehensive guide to customer service jobs in Kenya 2021.
Customer service jobs in Kenya come with their own set of challenges, including long hours, dealing with irate customers, and having to meet strict targets. However, if you are passionate about helping people and have excellent communication skills, then a career in customer service can be fulfilling and rewarding.
The target of customer service jobs in Kenya 2021 is to provide exceptional customer service to clients and customers. This can be in various sectors such as telecommunications, banking, hospitality, and retail, among others. The job requires individuals who can listen and communicate effectively, handle difficult situations calmly, and have a positive attitude towards work.
In summary, customer service jobs in Kenya 2021 require individuals who are passionate about helping people, have excellent communication skills, and can handle difficult situations calmly. These jobs are available in various sectors and can be fulfilling and rewarding for the right individual.
What to Expect in a Customer Service Job
As someone who has worked in customer service for several years, I can tell you that it is not an easy job. However, it can be a fulfilling and rewarding career if you are passionate about helping people. In a customer service job, you can expect to deal with a wide range of customers, from happy and satisfied ones to irate and frustrated ones.
One of the most important skills you need in a customer service job is excellent communication skills. You must be able to listen actively, empathize with the customer, and provide them with the right solutions to their problems. You will also need to have a positive attitude towards work and be able to handle difficult situations calmly.
How to Succeed in a Customer Service Job
If you want to succeed in a customer service job, you need to have excellent communication skills, a positive attitude towards work, and be able to handle difficult situations calmly. You also need to be able to work well under pressure, meet targets, and be a team player.
Skills Required for Customer Service Jobs in Kenya 2021
Some of the skills required for customer service jobs in Kenya 2021 include:
- Excellent communication skills
- Active listening skills
- Empathy
- Problem-solving skills
- Positive attitude towards work
- Ability to work well under pressure
- Ability to meet targets
- Ability to work in a team
How to Apply for a Customer Service Job in Kenya 2021
If you are interested in applying for a customer service job in Kenya 2021, you can start by checking out various job websites such as BrighterMonday, Career Point Kenya, and MyJobMag. You can also check out company websites and social media pages for job vacancies. Ensure that you tailor your CV and cover letter to the job requirements and prepare thoroughly for the interview.
How to Advance in Your Customer Service Career
If you want to advance in your customer service career, you need to continuously improve your skills and knowledge. You can do this by attending training sessions, taking courses, and seeking mentorship from experienced professionals. You can also seek out opportunities to take on more responsibility, such as supervisory roles, and demonstrate your leadership skills.
Question and Answer
Q: What qualifications do I need for a customer service job in Kenya 2021?
A: Most customer service jobs in Kenya require a minimum of a high school diploma. However, having a degree or diploma in business, marketing, or communication can be an added advantage.
Q: What are the working hours for customer service jobs in Kenya 2021?
A: The working hours for customer service jobs in Kenya 2021 vary depending on the company and the sector. However, most customer service jobs have shifts that include evenings, weekends, and public holidays.
Q: What is the salary range for customer service jobs in Kenya 2021?
A: The salary range for customer service jobs in Kenya 2021 varies depending on the company, the sector, and the level of experience. However, the average salary for a customer service representative in Kenya is around Ksh. 30,000 to Ksh. 45,000 per month.
Q: What are the career opportunities for customer service jobs in Kenya 2021?
A: Some of the career opportunities for customer service jobs in Kenya 2021 include team leader, supervisor, customer service manager, and customer experience manager.
Conclusion of Customer Service Jobs in Kenya 2021
Customer service jobs in Kenya 2021 are available in various sectors and require individuals who are passionate about helping people, have excellent communication skills, and can handle difficult situations calmly. To succeed in a customer service job, you need to continuously improve your skills and knowledge, seek out opportunities for growth, and demonstrate your leadership skills. With the right information and guidance, you can find the perfect customer service job that meets your career goals and aspirations.
